Try reconnecting or restarting your device I tried some solutions suggested by Google like trying different USB cables, rechecking MTP, restarting devices, enabling the USB Debugging option under Developer options but they didn’t work. After some research, I found out that the issue came from Kies drivers that I might have installed in the past. Here is how to remove those drivers and make Android File Transfer work again.

Visit to download Kies for Mac 2. Open the KiesMacSetup.dmg file you’ve just downloaded. Double-click on Uninstall. Your Mac might ask your permission to open the app, choose Open. Connect your Android phone to your Mac via the supplied USB cable.

All content from your phone and memory card should show up and you can drag and drop to transfer files now. I never saw any options there. However, one thing I remembered that I had to do last year was to turn on USB Debugging in my phone, but after I applied the latest update a few weeks back, now I could not find the USB Debugging option anywhere. Well, I found the article below which says that you must activate the Developer options (which were hidden) in order to get access to USB Debugging. Here is how to activate Developer options and USB debugging when they are hidden: Navigate to Menu –> Settings –> Device Information Now tap several times in quick succession on Build Number to enable the developer mode. After about seven times, a message box with “developer mode enabled” will be displayed at the bottom of the screen.

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Category: Utilities. A handy and easy-to-use tool specially designed for users who need to transfer content from various smartphones to Samsung mobile devices. The description of Samsung Smart Switch Mobile. Smart Switch gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.

This developer options can now be used via Menu –> Settings. They are located directly to the left of the “device information”. Have you opened it you can see the “USB debugging” option. Sets a tick in the checkbox to enable this feature on your Samsung Galaxy S6. You can now access the internal memory of the Galaxy S6 via USB cable and your computer to copy and paste music, videos, photos etc. Source: Solvemix After doing this, and removing Kies as you suggested, then everything worked.

Thank you very much Cesar. My Mac Android File transfer stopped working a few months ago, I thought, because of an AFT update. I changed to using Handshaker, which did work quite well, but I was never quite sure if it was transferring via USB or WiFi (typical crappy UI, don’t provide a simple option).

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Well, this morning I needed to transfer files on a friend’s Android device and didn’t want to go installing handshaker on that, so I went searching and diagnosing. As you say, the problem is solved by allowing developer mode USB debugging. Rather a massive bug on Samsung/Google’s part! Anyway, once found, a simple fix. I tried following your instructions, but there seems to be a problem with the “Kies for Mac” download file on the Samsung website. When you mouseover the download link, the file there is kiessetup.exe (i.e., the Windows installer), not the KiesMacSetup.dmg. Obviously, this is not your problem, but putting this issue aside, I suspect my issue is different.

I have never owned an Android phone before (I just got a new Galaxy S7 a week ago), so there would be no reason for me to have installed the Kies drivers on my Mac in the past (unless they are pre-installed by Apple, which I doubt). In addition to getting the same error message that you did on your Mac, I also get the following message on the phone: “The connected device (i.e., the Mac) is unable to access date on this device. Reconnect the USB cable and try again. Android File Transfer or Samsung Smart Switch must be installed on Mac OX X devices. To download Android File Transfer, go to or to download Samsung Smart Switch, go to ” So the phone isn’t even prompting me to accept the connection. It seems to not even recognize that Android File Transfer is installed on the Mac.